Terms of Service

1. Agreement to Terms

By accessing or using the ImportPilot service ("Service"), website, APIs, or any related software (collectively, the "Platform"), you ("Customer," "you," or "your") agree to be bound by these Terms of Service ("Terms"). If you are using the Platform on behalf of an organization, you represent that you have authority to bind that organization to these Terms. If you do not agree, do not use the Platform.

ImportPilot is operated by ImportPilot, Inc., a Delaware corporation ("ImportPilot," "we," "us," or "our"). We may update these Terms at any time by posting the revised version on this page. Continued use of the Platform after any update constitutes acceptance of the revised Terms.

2. Nature of the Service — Decision Support Only

ImportPilot provides software tools that generate likely Harmonized Tariff Schedule (HTS) classification candidates, duty estimates, rationale, and related information for products imported into the United States. The Platform is decision-support software only.

ImportPilot is not a licensed customs broker, freight forwarder, attorney, or government agency. The Platform does not provide legal advice, customs brokerage services, binding tariff rulings, or regulatory compliance certification. Classifications and duty estimates generated by the Platform are informational outputs intended to assist your planning and decision-making. They are not final determinations and should not be relied upon as such.

You are solely responsible for verifying all classifications, duty estimates, and compliance obligations with a licensed customs broker or qualified professional before use in formal customs filings, import declarations, or any binding regulatory submission.

3. No Warranty — Disclaimer of Accuracy

THE PLATFORM AND ALL CONTENT, DATA, CLASSIFICATIONS, DUTY ESTIMATES, RATIONALE, MONITORING ALERTS, AND OTHER OUTPUTS ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTY OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE. WE SPECIFICALLY DISCLAIM ALL IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, ACCURACY, COMPLETENESS, RELIABILITY, AND TIMELINESS.

Without limiting the foregoing, ImportPilot does not warrant that: (a) any HTS classification candidate is correct or complete; (b) any duty estimate accurately reflects the duty you will owe; (c) monitoring alerts will detect all relevant changes to tariff schedules, rulings, or trade remedy actions; (d) the Platform will be uninterrupted, error-free, or free of harmful components; or (e) data sourced from government databases (including the USITC Harmonized Tariff Schedule, CBP CROSS rulings, and trade remedy publications) is current, complete, or accurate.

Tariff classification is inherently complex and subject to interpretation. Multiple reasonable classifications may exist for a single product. Duty rates change due to legislative action, executive orders, trade remedy proceedings, and administrative rulings. ImportPilot makes no guarantee that its outputs reflect the most current state of applicable law or regulation.

4. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL IMPORTPILOT, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AFFILIATES, SUCCESSORS, OR ASSIGNS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, REVENUE, DATA, BUSINESS OPPORTUNITIES, GOODWILL, OR ANTICIPATED SAVINGS, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF OR INABILITY TO USE THE PLATFORM, REGARDLESS OF THE THEORY OF LIABILITY (CONTRACT, TORT, STRICT LIABILITY, OR OTHERWISE) AND EVEN IF IMPORTPILOT HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

Without limiting the foregoing, ImportPilot shall have no liability for: (a) incorrect or incomplete classifications or duty estimates; (b) penalties, fines, interest, or additional duties assessed by U.S. Customs and Border Protection or any other governmental authority; (c) delayed, missed, or inaccurate monitoring alerts; (d) decisions you make based on Platform outputs; or (e) any third-party claims arising from your use of the Platform.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IMPORTPILOT'S TOTAL AGGREGATE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR YOUR USE OF THE PLATFORM SHALL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID TO IMPORTPILOT IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS ($100.00).

5. Indemnification

You agree to indemnify, defend, and hold harmless ImportPilot and its officers, directors, employees, agents, and affiliates from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or relating to: (a) your use of the Platform; (b) your reliance on any classification, duty estimate, or other output; (c) your violation of these Terms; (d) your violation of any applicable law or regulation; or (e) any customs filing, import declaration, or regulatory submission you make using information from the Platform.

6. Binding Arbitration

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT.

You and ImportPilot agree that any dispute, claim, or controversy arising out of or relating to these Terms or the Platform ("Dispute") shall be resolved exclusively through final and binding arbitration, rather than in court, except that either party may seek injunctive or equitable relief in court for infringement or misappropriation of intellectual property rights.

Arbitration shall be administered by the American Arbitration Association ("AAA") under its Commercial Arbitration Rules. The arbitration shall be conducted by a single arbitrator, held in Wilmington, Delaware (or, at ImportPilot's election, remotely via videoconference), and conducted in English. The arbitrator's decision shall be final, binding, and enforceable in any court of competent jurisdiction.

Class action waiver: You and ImportPilot each agree that any Dispute shall be brought solely in your or our individual capacity, and not as a plaintiff or class member in any purported class, consolidated, or representative proceeding. The arbitrator may not consolidate more than one person's claims and may not preside over any form of representative or class proceeding.

Small claims exception: Notwithstanding the above, either party may bring an individual action in small claims court for Disputes within the jurisdictional limits of that court.

7. Governing Law and Forum Selection

These Terms and any Dispute shall be governed by and construed in accordance with the laws of the State of Delaware, without regard to its conflict-of-law provisions. To the extent that litigation is permitted under Section 6 (e.g., injunctive relief), you consent to the exclusive jurisdiction and venue of the state and federal courts located in New Castle County, Delaware, and waive any objection to such jurisdiction or venue on the grounds of inconvenient forum or otherwise.

8. Subscriptions, Billing, and Cancellation

ImportPilot offers subscription plans with defined usage limits. By subscribing, you authorize us to charge the payment method on file on a recurring basis at the applicable rate until you cancel. Subscription fees are non-refundable except as required by applicable law. You may cancel your subscription at any time; cancellation takes effect at the end of the current billing period.

We reserve the right to change pricing at any time. Price changes for existing subscribers will take effect at the start of the next billing cycle following at least thirty (30) days' notice. Continued use after a price change constitutes acceptance.

If you exceed the usage limits of your plan (product count, classification count, CSV rows, or reevaluations), access to the relevant features may be restricted until you upgrade or the next billing cycle begins.

9. Acceptable Use

You agree not to: (a) use the Platform for any unlawful purpose; (b) attempt to reverse-engineer, decompile, or extract source code from the Platform; (c) use automated means (bots, scrapers, crawlers) to access the Platform except through our published APIs; (d) resell, redistribute, or sublicense access to the Platform or its outputs without our prior written consent; (e) use the Platform to generate data for training competing machine-learning models; or (f) circumvent any usage limits, rate limits, or access controls.

We reserve the right to suspend or terminate your account for violation of these Terms, with or without notice.

10. Intellectual Property

The Platform, including its software, design, text, graphics, logos, and all related intellectual property, is owned by ImportPilot or its licensors and is protected by copyright, trademark, and other intellectual property laws. You retain ownership of the product data you input into the Platform. By using the Platform, you grant us a limited, non-exclusive license to use your input data solely to provide and improve the Service.

Classification outputs, duty estimates, rationale, and other generated content are provided for your internal use. You may use them in your business operations but may not represent them as official government determinations or licensed professional advice.

11. Third-Party Services

The Platform integrates with third-party services including Anthropic (AI classification engine), Stripe (payment processing), and Resend (transactional email). Your use of these services is subject to their respective terms of service and privacy policies. ImportPilot is not responsible for the acts or omissions of any third-party service provider.

12. Data and Privacy

Your use of the Platform is also governed by our Privacy Policy, which is incorporated into these Terms by reference.

13. Termination

We may terminate or suspend your access to the Platform at any time, with or without cause, with or without notice. Upon termination, your right to use the Platform ceases immediately. Sections that by their nature should survive termination (including Sections 3, 4, 5, 6, 7, and 10) shall survive.

14. Force Majeure

ImportPilot shall not be liable for any failure or delay in performance due to causes beyond its reasonable control, including but not limited to acts of God, natural disasters, pandemics, government actions, changes in law or regulation, internet or telecommunications failures, third-party service outages, or cyberattacks.

15. Severability and Entire Agreement

If any provision of these Terms is found to be unenforceable, the remaining provisions shall remain in full force and effect. These Terms, together with the Privacy Policy, constitute the entire agreement between you and ImportPilot regarding the Platform and supersede all prior agreements and understandings.

16. Contact

Questions about these Terms may be directed to legal@importpilot.co.